Are these guides written for agencies or for travellers?

For agencies. They cover commissions, costs, compliance and clients. The guides written for travellers are in the rest of the blog.

Why are some guides only in Italian?

Because they explain Italian law: the tourism code, the guarantee fund, the 74-ter VAT regime and insurance distribution. Translating them would make rules sound as if they applied elsewhere.

Do I need to be a Wigoo partner to read them?

No. They are open, and most of them never mention us. The partner programme is there if you want to add connectivity to what you already sell.

For travel agencies

Guides for travel agencies, on your job and not on ours

Where the money actually comes from, what the rules ask of you, and what to do the week a client leaves. Every figure carries the source it came from, with the date we checked it.

26 guides, with the sources named

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Margins and commissions

What each product pays, what is left after the non commissionable parts, and what an agency costs to keep open.

How travel agents make money: commissions, fees and what is left overSuppliers pay the commission, clients pay the fees, and roughly 10% of a booking reaches the agency before splits. Where the money comes from today, with the sources and dates.
Travel agent commission rates, product by productPublished rates for air, hotels, cruises, tours, car hire and insurance, what the effective rate is after non-commissionable components, and why your own rate differs.
Travel agency ancillary revenue: what else you can sell to a client who has already bookedInsurance, transfers, excursions, car hire, service fees and connectivity. Which add-ons pay, what the published rates are, and how to offer them without turning into a salesperson.
What it costs to run a travel agency: the bills in order of sizeStartup costs, accreditation and bonding, software, card fees and the overheads nobody invoices you for. Published figures with their sources, and an honest list of the prices no vendor will tell you.
Quanto guadagna un'agenzia vendendo eSIM: il conto con le ipotesi in chiaroSpesa media del viaggiatore, ricarico, commissione e canone. Il calcolo del margine per un'agenzia di viaggi, e quando conviene passare da un piano all'altro.In Italian: these follow Italian law.
I tuoi clienti comprano la connessione altrove: il ricavo che l'agenzia lascia sul tavoloOgni viaggiatore spende per avere internet all'estero. Se non glielo vendi tu, lo compra al gate o paga il roaming. Come trasformare quella spesa in un servizio dell'agenzia.In Italian: these follow Italian law.

Opening and staying compliant

Italian rules, so these are in Italian: requirements, guarantee fund, tourism code, VAT and insurance distribution.

The everyday work

Systems, groups, quotes, and the message that stops the phone ringing while a client is abroad.

Finding and keeping clients

Local search, reviews, the second booking, and the company account a small agency can actually win.

One more line, with no stock to hold

Connectivity is bought by every client who leaves the country, usually at an airport counter or at their own roaming rate. An agency can sell it at the moment it confirms the trip, with nothing in inventory and the price set by the agency.

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Questions we get asked

Are these guides written for agencies or for travellers?: For agencies. They cover commissions, costs, compliance and clients. The guides written for travellers are in the rest of the blog.
Why are some guides only in Italian?: Because they explain Italian law: the tourism code, the guarantee fund, the 74-ter VAT regime and insurance distribution. Translating them would make rules sound as if they applied elsewhere.
Do I need to be a Wigoo partner to read them?: No. They are open, and most of them never mention us. The partner programme is there if you want to add connectivity to what you already sell.